Last Updated: June 2026
 

Harborough Dog Walking Fields is committed to protecting your privacy and handling your personal information responsibly.
 

This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection law.
 

Who We Are

Harborough Dog Walking Fields operates from:

Gallow Field Road
Market Harborough
Leicestershire
LE16 7QB

What3Words: ///reminder.draw.besotted

For any privacy-related enquiries, please contact:

Email: info@harboroughdogwalkingfield.co.uk

Information We Collect

When you make a booking or contact us, we may collect:

• Name

• Email address

• Telephone number

• Booking details

• Payment information

• Vehicle details (if provided)

• Correspondence sent to us

We do not store your full payment card details.
 

Payment Processing

Payments are securely processed by Stripe.

When making a payment, your financial information is handled directly by Stripe and is subject to Stripe's own privacy and security policies.

Harborough Dog Walking Fields does not have access to your full card details.
 

Booking System

We use Acuity Scheduling to manage bookings.

Information provided during the booking process may be stored securely within Acuity Scheduling in order to:

• Manage bookings

• Communicate with customers

• Process cancellations and refunds

• Maintain booking records

Website Usage

Our website may collect limited information automatically, including:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on the website

This information is used to improve website performance and user experience.

Cookies

Our website may use cookies and similar technologies.

Cookies help us:

• Operate the website effectively

• Analyse website traffic

• Improve user experience

You can control cookie settings through your web browser.
 

CCTV

CCTV operates on parts of the site for:

• Crime prevention

• Security

• Safety of visitors

• Protection of property

CCTV footage is only accessed when necessary and may be shared with law enforcement agencies where legally required.

Footage is retained only for as long as reasonably necessary before being automatically deleted.

Marketing Communications

We may occasionally send information relating to:

• Booking confirmations

• Booking reminders

• Service updates

• Important changes affecting your bookings

We will not send marketing communications unless you have consented to receive them or we are otherwise permitted to do so by law.

You may unsubscribe from marketing communications at any time.
 

How We Use Your Information

We use your information to:

• Process bookings

• Provide customer support

• Communicate with customers

• Manage cancellations and refunds

• Improve our services

• Meet legal obligations

• Protect the safety and security of our premises

Legal Basis for Processing

We process personal information because:

• It is necessary to fulfil our contract with you when you make a booking.

• We have a legitimate business interest in operating and improving our services.

• We are required to comply with legal obligations.

• You have provided consent where required.

Sharing Information

We do not sell your personal information.

Information may be shared with trusted service providers including:

• Stripe (payment processing)

• Acuity Scheduling (booking management)

• Wix (website hosting)

• Professional advisers where necessary

• Law enforcement agencies where legally required

Data Retention

We only keep personal information for as long as reasonably necessary for business, legal, tax and record-keeping purposes.

When information is no longer required, it will be securely deleted.

Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information where appropriate

• Restrict processing in certain circumstances

• Object to processing in certain circumstances

• Request transfer of your information where applicable

To exercise any of these rights, please contact us using the email address above.
 

Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website.
 

Contact

If you have any questions regarding this Privacy Policy or your personal information, please contact:

info@harboroughdogwalkingfield.co.uk